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Home > FAQ


The following questions and answers are summarized and organized by Jinan TianChen's professional technicians.
  • Q: What is the company's technical strength?

    A:As an integration of scientific research, production and sales of high-tech enterprise, Jinan Tianchen Aluminum Machine Corp., Ltd. is the most professional manufacturer providing one-stop solution for processing machines of aluminum windows, doors, curtain walls and industry aluminum profiles, etc. with large sales and wide service net and most complete products types.

    Q: Which machine should I choose?

    A: Tell us your specific requirements for the machine; we will give you perfect suggestions and solutions.

    Q:Which models are the main products? 

    A: Automatic Lines; Cutting Saw; Milling and Drilling Machine Center; Copy Router Milling Machine; Aluminum Formwork Processing Machines.

    Q: How to use the machine, what should I do if problems occurred to the machine?

    A: You can refer to the user's manual or instructions delivered along with the machine; if anything unclear, please feel free to contact us. We will support you by email, telephone or instant messengers. If still have difficulties, we offer oversea installation, maintaining and training service.

    Q: Which payment method do you accept?

    A: We accept T/T, L/C and etc.

    Q: How long is the warranty of youraluminium machine?

    A: The warranty period is one year.

    Q: What is the delivery time?

    A: The delivery time differs depend on the machine model and the order quantity. Usually the delivery time shall be 15-40 working days after deposit.